Customer’s Personal Information is used to communicate with you (phone/mail/email) and to fill order requests. This information can be used to provide customer service, administer promotions/contests, gift registries and to help us understand our business. We will keep your information in a secure customer database that is used to analyze customer purchase patterns, location, and provide customers with targeted information regarding new products and promotions. Rattle and Stroll may use your personal information to contact you in regards to important information regarding products that you have purchased, including warranties, recalls, and other health and safety information.
Information Sharing: Rattle and Stroll will not sell or distribute customer’s personal information to outside parties. Rattle and Stroll will keep you informed about products and promotions but customers may opt out of our marketing list at any time by email or phone. email@example.com or 905-337-0734.
What Do We Collect? Typical information that we may collect includes: your legal name, mailing address, shipping address, e-mail address, phone number(s), information regarding your preferences when registering in our gift registry, information regarding your preferences when visiting our website and historical information regarding your prior dealings and transactions with Rattle and Stroll. Rattle and Stroll does not collect or store credit card information.
Like many other websites, we automatically collect certain non-personal information regarding website users that does not identify you. Examples include the Internet Protocol (IP) address of your computer, the IP address of your internet service provider, the date and time you access our website, the internet address of the website from which you linked directly to our website, the operating system you are using, the sections of our website you visit, the website pages read and images viewed, and the content you download from our website.
We will limit the collection and use of personal information to that which is necessary for the purposes we have identified to you, including without limitation, the purposes identified above, using means which are fair and lawful. Although we will collect your personal information primarily from you, we may also collect it from external sources.
Safeguarding Information We protect personal information against loss or theft, unauthorized access, disclosure, copying, use, or modification with security safeguards appropriate to the sensitivity of the information. Our safeguards vary depending on the information's sensitivity, amount, distribution and format of the information and the method of storage. We use a variety of security technologies and procedures to help safeguard your personal information. For example, personal information, which we hold electronically is on password protected computer systems with limited access that, are located in controlled facilities. Paper-based files are kept in controlled facilities and access is restricted on a need to know basis. All security measures are appropriate to the sensitivity level of your information.
We are responsible for all personal information in our control. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy standards and to allow us to audit them for compliance. Although we cannot take responsibility for any theft, misuse, unauthorized disclosure, loss, alteration or destruction of data by a third party, we take reasonable precautions to prevent such unfortunate occurrences. In some cases, we may refer you to a third party where you provide your personal information directly to the third party. In this instance, your disclosures will be made pursuant to the third party’s privacy policies and we are not responsible in the event of any breach or non-compliance by such third party of their privacy policies or applicable privacy legislation.
Retention Policies We retain personal information only as long as it is required for the reasons it was collected. The length of time personal information is retained varies depending on the purpose for which the information was collected. This period may extend beyond the end of your relationship with us but only for so long as it is legally necessary for us to have sufficient information to respond to any issue that may arise at a later date. When your information is no longer needed for the purposes it has been collected, we have procedures to destroy, delete, erase or convert it to an anonymous form.
Keeping Information Accurate We will attempt to keep customer files complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except when prohibited by law) and how to notify us about errors, which we will promptly correct.
How to Find Out What Information We Have About You
Write to our Privacy Officer at the address below, if you have any questions concerning the information we have in your file or about our information practices. To obtain certain information that we have on file for you, you must specify the information you are interested in. If you believe any of our information is incorrect, we’ll investigate it and correct it as required.
Requests and notification applicable to Rattle and Stroll can be sent to firstname.lastname@example.org , or made in writing. When you write, please be sure to tell us your:
Phone number (where you can be reached during business hours)
The best time of day for us to call you; and
If you are requesting information, specify the information you are interest in.
If you are writing to exercise your opt-out rights, specify whether you are opting out of our sharing information with affiliates and/or from our marketing lists.
To file an opt-out request, request access to your information, or to report incorrect information, write to:
Rattle and Stroll, 310 Kerr Street, Oakville, Ontario L6K 3B5